Frequently Asked Questions2018-05-22T15:19:13+00:00


Click on a title below to reveal the relevant answer:

ACCESSING CHASE FIELD2018-02-02T14:03:50+00:00

All Chase Field entrances are located on accessible routes and are on the main concourse level, with accessible turnstiles located at Gates A, C, E North, J, K and Level 2 of the Chase Field Garage (for Suites and 200 level tickets). Once inside on the concourse, you will find it very easy to get anywhere in the building via large elevators and escalators. In addition, the ballpark has a wide ramp located near Gate J that services all levels.

Guest Relations Representatives are located at all gates to assist any guests requiring a wheelchair escort to and from their seats. Guest wishing to check in their own walkers, wheelchairs, scooters or other mobility aids during the game may do so at the Guest Relations Centers located across from Sections 128 on the main concourse and 322 on the upper concourse.

AUTOMATIC TELLER MACHINES (ATMs)2018-02-02T13:50:26+00:00

For your convenience, there are a total of seven (7) automatic teller machines, operated and maintained by Chase, located at the following ballpark locations:

Main Concourse (5)
Across from section 103
Across from section 115-116
Across from Team Shop at portal 130-131
Across from portal 132-133 near the Rotunda
Outside Gate E (West Entrance)
Suite/Club Level (1)
In concierge lobby
Upper Concourse (1)
Outside section 325

BUILDING FEATURES2018-02-02T14:05:18+00:00

The ballpark was designed with flexibility and intimacy in mind and many areas accommodate multiple uses. Throughout the facility, accessibility is a key feature:

The Main Will Call is located outside Gate E on the west side of the ballpark where the main ticket windows are located. All of the windows are at accessible heights with Window 2 designated for Accessible Ticket Sales. There are alternate ticket windows at the NE corner of the ballpark by Gate K and near the Handicapped Drop Off. You may pick up Will Call tickets at this alternate location if you request that service from the Ticket Sales Office.

All public seating and service areas are located on accessible routes.
Private luxury suites and party suites feature space for a guest in a wheelchair in the seating area and a private, accessible restroom.

Accessible stalls and sinks are located in each public restroom.
Unisex restrooms are located on each level. These large, private restrooms allow you to attend to your personal needs with assistance from someone of either gender. They also serve as family restrooms for parents attending to their children’s needs. All are equipped with baby changing tables. They are located:

  • Across from Sections 109 and 135 on the Main Concourse
  • Across from Suite 60 on the Suite Level
  • Across from Sections 306 and 331 on the Upper Concourse
  • Drinking fountains have been installed throughout the ballpark to accommodate guests in wheelchairs and persons with other mobility issues.

All transaction and service counters are a maximum of 36” high with condiment counters a maximum of 34” high.
All public pay phones are fully accessible with at least one public pay phone featuring a TDD/TTY.
Most wheelchair sections have electrical outlets available for charging wheelchair batteries or operating necessary medical equipment.

CAMERAS/VIDEO RECORDERS2018-02-02T13:50:45+00:00

Hand-held video and non-professional still cameras for personal use may be brought into Chase Field. Flash photography and camera support pods are not permitted. We ask that you are courteous of those around you when taking pictures. These rules may change on an event by event basic pursuant to security or promoter requirements.

CELLULAR PHONES/PAGERS2018-02-02T13:51:43+00:00

The use of cellular phone and pagers are permitted providing their use does not interfere with other guest’s enjoyment of the event.


Children over the age of two, or taller than the turnstile are required to have a ticket for admission. Any child who enters without a ticket must share a seat with an accompanying adult. As the policy may be different by event, please call Chase Field in advance to confirm.

Children (possessing a game ticket) having difficulties seeing the game can obtain a booster chair from the Guest Relations Centers or Suite Services Office. Booster chairs are available on a first-come first-served basis. Guest Relations Centers are located at section 128 and section 322. The Suite Services office is located across from Suite 42.

CREDIT CARD POLICY2018-02-02T13:54:22+00:00

Visa, MasterCard, and American Express are accepted at the Chase Field Ticket Office.

DROP-OFF LOT2018-02-02T14:03:21+00:00

The designated drop-off point for all guests is located on the south side of Jefferson Street, just west of 7th Street. This is at the northeast corner of Chase Field near Gate K. The Drop Off is staffed and there are shaded benches available for guests who need to wait for a companion to pick them up.

Bus Stops and Light Rail Stations – All are on accessible routes to and from the ballpark.

ESCALATORS AND ELEVATORS2018-02-02T13:55:00+00:00

Escalators are located inside the main plaza gates (west side of ballpark) for your convenience. All escalators go up (only) prior to game time and down (only) starting in the middle of the 7th inning.

Elevators are located in the following areas for your convenience:

Main Concourse – at sections 104, 117*, 127* and 140.
Club/Suite Level – across from suites 26* and 43 as well as the NW and NE corners.
Upper Concourse – across from sections 311* and 321 as well as the NW and NE corners.

Please note that the elevators in these sections are restricted to guests that are physically unable to use stairs or the escalators.

There is also a ramp on the east side of Chase Field that will take you from main concourse level to the upper concourse.

FAMILY RESTROOMS2018-02-02T13:57:35+00:00

For the convenience of all guests at Chase Field, “family-style” restrooms are located in the following areas:

Field Level – Across from the NE elevators & behind section H
Main Concourse – Across from sections 109 and 135
Suite/Club Level – Across from suite 60(west side of concourse)
Upper Concourse – Across from sections 306 and 331

Note: All family restrooms are equipped with baby-changing tables. For nursing mothers, chairs are available for your convenience.

FAN GROUND RULES2018-02-02T13:58:34+00:00

Chase Field staff are committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct:

Guests interfering with any event will be ejected.
Guests interfering with the progress of the event will be ejected and subject to arrest.
Guests wearing obscene or indecent clothing and or body art will not be allowed entry into Chase Field.
Guests using foul or abusive language or gestures will be ejected from Chase Field.
Guests appearing intoxicated will be denied entry or ejected from Chase Field.

Chase Field is designated as a non-smoking facility. For those guest wanting to smoke, designated areas outside the facility are located at areas:
Outside of Gate A (north plaza)
Outside of Gate J (east)
Outside of Gate K (northeast)
As these locations are outside the ballpark, you will need your ticket stub and “re-entry” card to re-enter.
Smoking is not permitted in any of the seating areas, general concourses, suites or restrooms.

FIRST AID STATIONS2018-02-02T13:59:02+00:00

There are two (2) First Aid Stations at Chase Field, both of which are located in the NE corner of the facility:

Main Concourse – Next to elevators at section 104
Upper Concourse – Across the elevators, north of section 300
Professional, emergency medical personnel are on duty at each event for your assistance. Should you need assistance, please notify the nearest uniformed employee.

FRIDAY’S FRONT ROW SPORTS GRILL2018-02-02T13:59:28+00:00

Located in Chase Field overlooking left field, Friday’s Front Row® Sports Grill offers a unique atmosphere combined with great food and sports entertainment. Spectacular front-row views makes it a must-see-and-do attraction for all ages.

Open 11 a.m. to 9 p.m. all year round
Game day table seating can be purchased by calling the Friday’s Front Row.
For more information, please call 602.462.3503.
Private suite available for up to 50 people
On non-event days, we validate parking at the Chase Field Parking Garage, located just south of the stadium on 4th St.

GUEST RELATIONS CENTERS2018-02-02T13:59:48+00:00

Guest Relations Centers are located on the main concourse at section 128 as well as on the upper concourse at section 322. These centers are staffed from the time gates open until approximately 30 minutes after the conclusion of the game. Guests may obtain information and assistance, offer suggestions or register concerns, and to get help with any problems that may occur at Chase Field.

LOST AND FOUND2018-02-02T14:01:02+00:00

During an event, Lost and Found items may be turned in/claimed at our Guest Relations Centers located on the Main Concourse across from section 128 or on the Upper Concourse across from section 322.

After each event or during non-event times, all items or claims should be reported to our Lost and Found Hotline at 602.462.6173. This is a voice-mail only telephone line that will allow guests to leave all pertinent information regarding lost items, etc. This line will be checked daily to allow a prompt response. Due to the large volume of incoming calls per day, we are only able to return phone calls when we have located an item.


The Sandlot presented by St. Joseph’s Hospital and Medical Center is a family-focused destination that promotes a healthy and active lifestyle with a variety of fun and exciting activities for fans of all ages. Located on the Upper Concourse in leftfield (northwest corner past Section 332), the Sandlot features:

Futures Field presented by St. Joseph’s Hospital and Medical Center – Kids can take Wiffle ball batting practice and run the bases on this miniature version of Chase Field, complete with a centerfield “scoreboard” and operating door panels.
Playground – The playground features two clubhouses, four slides, and a play area for kids of all ages.
Batting Cage – Swing away in this big league-style batting cage located behind Futures Field.
D-backs Kid’s Club Headquarters – Kids (ages 15 and under) can join the D-backs Kid’s Club and redeem prizes. Kids can also register for the No Chew Crew presented by St. Joseph’s Hospital and Medical Center. *Registration must be completed by parent or guardian (ages 18 and older).
Bobby Freeman’s Stage – The D-backs musical mascot entertains fans from his new location overlooking Chase Field.

*Please be aware that there are posted age and height restrictions for some Sandlot features.
*Use of the Sandlot area is subject to Chase Field policies, rules and regulations, as may be amended from time to time.

SECURITY/CROWD MANAGEMENT2018-05-24T23:00:21+00:00

For security information, please visit: https://www.mlb.com/dbacks/ballpark/information/security